Scheduled Order Time Slot Freeze and Filtering

IG OnDemand displays only the available time slots for scheduled orders in the fulfillment section on the streamlined home screen. This feature is implemented to minimize the excessive flow of scheduled orders that are sent to the kitchen.

The capacity check is performed when guests land at the streamlined home page, during payment. When the capacity for the given time slot is full, the following message is displayed: Sorry, our kitchens are super busy right now. Selected slot is full. Please select another slot to order. On selecting Ok, guests are navigated to the home screen. In this case, guests must select any one of the other available time slots to place the order. When an order is cancelled, the appropriate time slot will be released for the next guest.

This feature is applicable only to the To Go profile.

To configure this, following settings must be configured in the Scheduled Order Timeslot Configuration (Kiosk/OnDemand Configuration ➜ Administration ➜ Site ➜ Site Settings):

  • Enable the Time slot reservation checkbox.

  • The time limit in minutes can be configured in the Time Limit field. When the capacity is full, the slot gets released for subsequent guests only after this configured time.

Additionally, the Maximum capacity per time(#online orders) field (POS Configuration ➜ Kitchen ➜ Kitchen Operation ➜ Web Order Throttling) must be configured with a capacity limit.

For example, consider the time slot reservation is configured as 1 min and the maximum capacity per time is configured as 1, then at a given slot, only one guest can place the order. Consider guest A has selected a time slot of 11.30 - 11.45 and navigates to the menu screen to add items to the cart. Now, when guest B lands on the home screen, this 11.30 - 11.45 slot is not displayed as the capacity is full. This means guests A has a time limit of 1 minute to place the order. After the configured time of 1 min, this slot will be released for guest B.

Important Points

  • The slot remains active based on the following timers configured in the Site Settings submenu of the IGCM:

    • Session timeout

    • Idle warning time

    • Time slot reservation time limit

  • For a scheduled order, only the scheduled order time is displayed in the scheduled tab of the kitchen station display.