IG OnDemand Full Service Workflow

Perform the following steps to launch the IG OnDemand Full Service:

Scan the QR code on the check created in the POS terminal. The IG OnDemand Full Service launches in the mobile phone with the following screen:

The table number, check number, and server name appears in the footer section if configured.

Select the Invite icon in the landing screen to invite the other members in the table to add items simultaneously. The Invite Others prompt appears.

Select Copy Link to copy the URL. Share the copied URL with other members in the table.

Select Order Food on the landing page. The Profit Center screen appears.

Select the appropriate profit center.

Select the appropriate category and sub-category if applicable. The Menu screen appears with all available items.

Select the preferred item. The item card displays item details such as item name, description, tags, legends, special instruction section, price, and calories.

If the selected item has no customization option, it can be directly added to the cart. If the selected item has a customization option, the Item Modifier screen appears. The preferred modifiers can be selected.

Enter the special instruction that must be communicated with the chef/kitchen in the Special Instruction field.

Scroll down to change the item count. The quantity of the item can be increased or decreased using the Increment or Decrement icon. The maximum supported item quantity is 99. The Close icon at the top-right corner of the item card can be selected to navigate back to the Menu screen.

Select Add to Cart.

A prompt appears with the message (ITEM NAME) Added to Cart. After adding preferred items to the cart, guests can either select View Cart to view the items in the cart or select Undo to remove the item from the cart. Alternatively, the Cart icon can be clicked to view the Cart screen. When there is no item in the cart, the following message appears: There are no items in the cart.

The Cart screen displays the list of items added to the cart. Guests have the following options:

• The Increment or Decrement icon can be selected to increase or reduce the quantity of the item.

• The Edit icon can be selected to edit the selection related to modifiers or choice group items.

• The Close icon adjacent to items can be selected to remove the items from the cart.

Select Add More Items in the Cart screen to navigate back to the Menu screen. Guests can add other preferred items in the menu.

Select the Refresh icon in the Cart screen to view the items added by other members in the table.

This step is mandatory when the same cart is opened in multiple mobile browsers. Whenever the cart is refreshed, the updated cart is displayed with the following message: Cart Updated. Guests can modify the items added by other members before placing the order. The order remains open unless the order is placed or the guest selects Place Order.

Select Place Order in the Cart screen to place the order.

This button is enabled only when there is an item in the cart. When Place Order is selected, the order is sent to the kitchen, and the following message appears: Order Placed.

The order cannot be modified once the Place Order button is selected. When the order is already sent to the kitchen, and Place Order is selected from another device, then the following message appears: Cart updated. There are no new items to be sent to the kitchen.

Whenever new items are added, existing items in the cart appear read-only. Guests can modify only the new items. When Place Order is selected, only the new items are sent to the kitchen.

Select Checkout. The Checkout screen appears. This button is enabled only after selecting Place Order.

Enter the promo codes manually in the Enter Promo Code field or choose one of the available promo codes by selecting View all promo codes.

Select Apply to apply the preferred promo code.

Select the preferred tip percentage from the configured tip values. The Custom Amount button can also be selected to enter the custom tip amount.

Now, the Order Summary screen displays the added items, applied discount or promo code, applied tip, and the total order value.

Select Payment. The Payment screen appears with the configured tender types. Example: Credit Card, Employee Account (GA), Room Charge, Cash, etc.

Select any one of the available payment methods to complete the payment for the order.

For example, if Employee Account is selected, users are prompted to enter the employee account number in the GA Account Number field.

On selecting Continue, the employee account is validated. On successful validation, the account name and available balance are displayed.

If the balance is higher than the total order value, then select the balance and click Continue to tender the order. If the balance is less than the total value of the order, then tender the order partially with the available balance and complete the payment by choosing any other payment method. If no balance is available, select Back to Tender Input to choose other payment methods.

Once the payment is successful, the Order Confirmation screen appears with the order placed date, time, and location, additional options section, and order summary.

Guests can receive their order receipts in email or message by providing their email address or phone number. The Email or Text options in the Additional Options section of the Order Confirmation screen must be selected for this.

Guests can perform one of the following to receive the order receipt:

Email Receipt

Select Email. The Email Receipt screen appears. If the guest has already provided the email address in the Checkout screen, then it is auto-populated in the Email Address field. Otherwise, the guest must enter their email address.

Select Send Receipt to receive the order receipt as an email.

Text Receipt

Select Text. The Text Receipt screen appears. If the guest has already provided the mobile number in the Checkout screen, then it is auto-populated in the Mobile Number field. Otherwise, the guest must enter their phone number.

Select Send Receipt to receive the order receipt as a text message.

Print Receipt

Select Print to print the order receipt.