Kitchen Reports

KDS Estimated vs Actual Order Detail

This report is generated at order level and considers the highest estimated and actual times among all items in the order.

Field

Description

Number

The order number.

Date & Time Placed

The date and time when the order was placed.

Estimated Queue Time

The estimated wait time for the order to be prepared.

Estimated Prep Time

The estimated duration to prepare the order.

Estimated Packaging Time

The estimated duration to pack the order.

Estimated Attending Time

The estimated time for attending the order.

Estimated Time to Fulfilment (ETF)

The total duration to complete an order.

Lead Time

The lead time configured for the fulfilment type.

ETF Show in OnDemand (includes delivery)

The estimated time of order completion and delivery as displayed in OnDemand.

Actual Queue Time

The actual wait time of the order in queue.

Actual Attending Time

The actual attending time for the order.

Actual Prep Time

The actual time taken to prepare the order.

Actual Delivery Time

The total duration from the start of preparation to the completion of delivery.

Actual Delivery Time = (Delivery Time – Prep Start Time)

Actual Fulfilment Time

The actual time for preparing and packaging the order.

Estimated Vs Actual (M – G)

The difference between Estimated Time to Fulfilment and Actual Fullfillment Time.

Source

The source of order. Available sources are:

  • OnPrem orders - Kiosks and IG terminals

  • Cloud orders - OnDemand and third-party orders

Kitchen Dept

The name of the kitchen department to which the order is assigned to.

Item Count

The number of items in the order.

Fulfilment Type

The type of order. Available types include the following:

  • DI - Dine-in

  • TA - Take Away