12.3.16.3

Send Active Order Count to IG Kiosk

IG KDS has been enhanced to send active order count for each profit center to determine the estimated wait time based on the kitchen capacity. The active order count includes eligible Open, Queued, Hold, and Preparing orders for the profit center. Based on the configured order count thresholds, the corresponding wait time and visual indicator are displayed on the kiosk.

Important Points

  • Non KVD orders, QSR-only orders, and KP-only orders are not included in the active order count.

  • The order must contain at least one KVD item to be included in the active order count.

  • Orders remain in the active order count until they are bumped

Changes Made in IGCM

To support this, a new checkbox, Show Wait Time in Kiosk, has been added to the Basic Details submenu under the Kitchen Profile menu (POS Configuration ➜ Kitchen ➜ Kitchen Profile).

  • When enabled, active order counts for applicable profit centers are sent from IG KDS to IG Kiosk.

  • When disabled, active order counts are not sent to IG Kiosk. This checkbox is disabled by default.

Additionally, if multiple kitchen profiles are associated with a Profit Center, this checkbox must be enabled in all applicable kitchen profiles.

Configurations in IGCM

Navigate to POS Configuration ➜ Kitchen ➜ Kitchen Profile.

Select the preferred record from the screen and select Edit to modify it.

Navigate to the Basic Details submenu.

Enable the Show Wait Time in Kiosk checkbox.

Select Save.