Anti-Fraud Controls

InfoGenesis POS includes many features to prevent fraudulent activities within the system. This documentation lists a few of the reporting features commonly used for anti-fraud control.

Tracking Void Authorizations

Voids are tracked by the POS terminal application according to the authorizing employee and reported in the Electronic Journal, and the Void back-office reports (listed below). Tracking voids is a good way to spot various front-of-the-house fraud schemes where chits are printed and collected on, then voided to escape detection. Unusually high void volumes per a specific employee, or voids under certain conditions, or in conjunction with other reported information are indications that an employee, or frequently a group of employees in collusion with each other, are attempting to defraud the house. Voids are tracked in:

  • Authorize Emp ID - The following back-office reports record the ID of any manager performing a Void override in the Authorize Emp ID field:

    • Void Checks

    • Void Item by Authorizing Employee

    • Void Item Detail

  • EJ Message 5013 - EJ message 5013 (Manager Override) logs all manager overrides performed for voids at the POS Terminal. The Additional Data field in the EJ log shows the Manager ID as well as the void reason. The syntax is: 7/ <Void reason ID>. This example indicates that the Manager Override was performed for a void (the 7), followed by the void reason ID.

Item Reorder Control

Some fraud schemes try to exploit differing prices during different operating hours, often through re-ordering, with employees attempting to keep the difference for themselves. Re-order controls can prevent or catch these schemes.

Item and modifier prices for reordered items are based on the current price level. In other words, an item ordered during Happy Hour gets the Happy Hour price, but if reordered after Happy Hour, the reorder gets the regular price). A simple control in the InfoGenesis POS is that open-priced items prompt for price when reordered.

In the InfoGenesis POS, if an employee does not have enough security, a manager override is required to reorder that item. Controls are also imposed by not allowing re-ordering, but forcing a new order, or a price to be entered when the price changes (for example, when Happy Hour starts or ends, or entertainment comes on). A series of terminal options give various levels and types of reorder control:

  • Terminal Options 345 (Activate Advanced Check Level Discount Rules) - If Terminal Option 345 is disabled and a check-level discount is applied to the check, the Reorder function is not allowed.

  • Terminal Option 11(Allow multiple discounts per transaction) - If Terminal Option 345 is disabled and Terminal Option 11 is enabled, item discounts are not copied when an item is reordered.

  • Terminal Option 405 (Activate secure item reorder rules) - provides additional control over the Reorder function. When enabled, Terminal Option 405 prevents Remove Item Tax and Item Discounts from being copied to the reordered item. When disabled, terminal option 405 requires a manager override for Remove Item Tax and Item Discounts if an employee does not have enough security for the Remove Item Tax function and Discount function, respectively.

Check Reopen and Refund Control

Once the Closed Checks button is pressed, job code security is checked when the Refund and Reopen Closed Checks buttons are subsequently used. After closing a check, pressing either the Refund or the Reopen Closed Checks button prompts for Manager Override, if a logged-on employee’s job code does not have enough permission to perform these operations.

Refund check and reopen check security are controlled by the job code functions Refund Check (#48) and Reopen Check (#160).

If Refund Check (#48) and Reopen Closed Check (#160) are set to Off, the buttons for Refund and Reopen Closed Checks on the pop-up form (#11191) do not show an X.

Closed Checks (#54) function controls whether a Manager Override is required to advance to the next screen. This button displays an X on it if job code function 54 – Closed Checks is not enabled.

What is prevented here is the behavior where initiating a Closed Checks button automatically enables the Refund and Reopen Closed Checks buttons.

Restricted Tenders

The POS terminal application prevents restricted tenders (for example, comp tenders) from being used to pay for restricted items (for example, alcohol) without requiring the check to be split at the time of tender. Implementing this functionality involves Restricted flag in the Tender Restrictions flag in Revenue Categories:

  • Terminal Option 490 - Automatically split check when using restricted tenders

  • Terminal Option 491 - Allow restricted tenders to apply to service charges

  • Terminal Option 492 - Allow restricted tenders to apply to gratuities and tip

The reports in the IGCM only display data for a selected store. If an employee has permissions to access stores in several enterprises, they can access different stores in different enterprises. If the user is a member of the System Administration Group (for Virtual Experts), a user can access all stores in all enterprises on this system. There are no selections for a division, only for enterprise and store (all stores belong to a division). In this way, broad control of the system is possible, while misuse of tendering by line staff is prevented

In the setup of the back-office reports, the available selections show configuration data as follows:

  • Profit centers, servers, cashiers, employee group (both for servers and cashiers) show data for the selected store only.

  • Product classes show data for the entire division of the current store.

  • If other stores belonging to the same division have different product classes configured, all product classes of these stores are available to select.

  • All other drop-down lists show configuration data for the entire enterprise (including the profit center groups).