Reason For Void

Navigate to Reason for Void.

Refer to the following table and fill in the fields as necessary:

Field

Description

Security Level

Default level is one (1). Select the minimum job code security level (0-9) needed to allow this void reason. Setting a security level greater than the signed-on server/cashier forces the terminal to prompt for a manager override when selecting the void reason.

To universally force a POS terminal prompt for manager, override during a void do not activate job code functions 5 - Void Check and 46 - Void Item. If terminal option 69, Require void reason for current pass is not activated, a void reason is required for current pass voids, and the void reason requires a manager override, if configured accordingly.

Reason Type

Select Void or Refund from the drop-down list.

Count as consumed in product mix

  • Enable the checkbox to include items with this void reason in the Product Mix reports.

  • When disabled, items are not included with this void reason in Product Mix reports.

Send to kitchen printer

  • Enable the checkbox to notify the kitchen when an item is voided using this void reason.

  • When disabled, kitchen is not notified when an item is voided using this void reason.