Release 12.3.14

12.3.14 (12.x Server Only)

Track Fired Items with Date and Time from Terminal

InfoGenesis POS has been enhanced to allow users to track items fired to the kitchen directly from the terminal. With this enhancement, users can view the kitchen status, date, and time the item was added and fired to the kitchen.

  • The Check Summary screen displays the kitchen status of each item.

  • When the user long presses an item in the check, the date and time the item ordered and fired, along with the kitchen status will be displayed on the Quick Action window.

To support this, the following icons have been introduced:

Field

Description

Cooking icon

This icon is displayed when cooking is in progress.

Cooking completed icon

This icon is displayed when cooking is completed.

Failed icon

This icon is displayed when the printer or the expo status is Failure.

Success icon

This icon is displayed when printer status is Success.

Refer to the following table for the status and icons displayed when an item is mapped to:

  • Kitchen Printer

  • Expo

  • Both Printer and Expo

Kitchen Printer

Status

Quick Action Window

Check Summary screen

Success

Success status

Success icon

Failure

Failure status

Failed icon

Pending

Pending status

Fired icon

Expo

Status

Quick Action Window

Check Summary screen

Pending

Pending status

Fired icon

Yet to Start

Pending status

Fired icon

Queue

Pending status

Fired icon

Cooking

Cooking status

Cooking icon

Completed

Completed status

Cooking completed icon

Prep Close

Completed status

Cooking completed icon

Master Close

Completed status

Cooking completed icon

Close

Completed status

Cooking completed icon

Failed

Failure status

Failed icon

Both Expo and Kitchen Printer

Expo Status

Printer Status

Quick Action Window

Check Summary screen

Pending

Success

Pending status

Fired icon

Yet to start

Success

Pending status

Fired icon

Cooking

Success

Cooking status

Cooking icon

Completed

Success

Completed status

Cooking Completed icon

Failed

Success

Failure status

Failed icon

Pending

Failed 

Failure status

Failed icon

Yet to start

Failed 

Failure status

Failed icon

Cooking

Failed 

Failure status

Failed icon

Completed

Failed 

Failure status

Failed icon

Failed

Failed 

Failure status

Failed icon

Pending

Pending

Pending status

Fired icon

Yet to start

Pending

Pending status

Fired icon

Cooking

Pending

Pending status

Fired icon

Completed

Pending

Pending status

Fired icon

Failed

Pending

Pending status

Fired icon

Sample Screen

Order Source: : InfoGenesis POS Terminal 12UX

Important Points

  • It is not supported for Nexus mode.

  • It is not applicable to view only mode in the terminal.

  • It is not supported for scheduled orders.

  • Reopened checks are not supported.

  • Item status will not be displayed in split check view.

  • Split checks and combined checks are supported.

  • This feature is supported only when orders are routed to printers using the Use Revelation Data For Modernized Server option under the Feature Controls section in the Kitchen submenu of the Store menu (POS Configuration ➜ Administration ➜ Store ➜ Kitchen).

  • No separate status will be displayed when a check is delivered from the expo.

  • When both expo and printer are configured, no separate status will be displayed.

  • Status is supported only for Expo and Kitchen printers.

  • The time will be displayed in DD:MM format.

  • This feature is not supported for KSS.

  • The item mapped to non KVD item will print a Failed status.

  • The Cooking icon will not be displayed for individual items in terminal when the Start button is disabled for Shared Orders.

  • This feature is supported only when the following terminal options are enabled or disabled together:

    • Terminal Option 279 (Use Local Shift Services (LSS))

    • Terminal Option 1389 (Use Local Application Service (LAS) for Kitchen).

  • The time and status will be displayed only for items.

  • The Select an item to view its kitchen status prompt will be displayed in the Quick Action window.

  • If the system is temporarily unable to confirm the failure, the Failed to fetch status from kitchen prompt will be displayed.

  • Fired icon will be displayed for pending orders.

  • Pending status will be displayed only in the Quick Action window.

  • If an item is mapped to multiple printers, only the Primary, Backup, and Secondary printers are considered. Even if the item fails on any one of these printers, no error message will be displayed.

  • When additional printers are configured, item status may be inaccurate if any of the additional printers goes offline.

  • Item status will change from Failed to Printed when the primary printer is offline but the backup printer is online.

  • Status priority order:

    • Failure

    • Pending

    • Success

Changes Made in IGCM

To support this, a new terminal option, Terminal Option 1503 (Display Kitchen Item Status Icon in Check View and Quick Action Status), has been introduced:

  • When enabled, the item status icons are displayed along with the item added and fired time in the check view. The failed item status will be displayed in both the check view and quick action window.

  • When disabled, no item status icons are displayed in the check view. This option is disabled by default.

Configurations in IGCM

Configure Terminal Options

Navigate to POS Configuration ➜ Terminals ➜ Terminal Option Group.

Select the preferred record from the screen and select Edit to modify it.

Navigate to the Terminal Options submenu.

Enable the following terminal options:

  • Terminal Option 1503 (Display Kitchen Item Status Icon in Check View and Quick Action Status)

  • Terminal Option 1389 (Use Local Application Service (LAS) for Kitchen)

  • Terminal Option 147 (Use enhanced kitchen video)

  • Terminal Option 152 (Send orders to kitchen printers)

  • Terminal Option 279 (Use Local Shift Services (LSS)

Select Save.

Configure System Configuration

For OnPrem customers, the super admin user at the property must perform this configuration, while SaaS customers must contact Agilysys.

Navigate to Utilities ➜ Utilities ➜ System Configuration.

Navigate to the Kitchen Settings submenu.

Enable the SendLiveKitchenStatus checkbox.

Select Save.

Updated Documentation: Using InfoGenesis POS 12.3.14; InfoGenesis Configuration Manager for POS Terminal 12.3.14